HOW TO RETURN
1. Enter your order number and email address to begin return process at the following link.
2. Securely repackage your item(s) in the original order box if possible, if not use appropriate packaging for shipment. Use the return label provided through the return procedure.
3. Call the courier DHL to arrange a pickup or bring your parcel to a DHL Access point. You can find further contact and access point information on DHL site. Please make sure the courier collects your parcel within 30 days from the delivery date.
4. We will verify and accept your order within 18 business days from when we receive your return (during peak season it could take up to 25 working days). We will send you an email to confirm the credit has been issued.
For our return service, you will be deducted a sum equal to 350 TWD.Please note we can issue the refund only through the same payment method used for the original purchase.The timing for your refund to show in your account will depend on the payment method used when purchasing and on local banking procedures.
We recommend shipping returned items using the procedure and courier described above, for tracking and insurance purposes.However, if you prefer to use your own shipping method, please ship your return items to:DIESEL SPA C/OStaff InternationalVia Scovizze, 136033 ISOLA VICENTINA (VI)Italy
If you choose to return the package using a different courier or shipping method, all return shipping charges will be at your expense and must be pre-paid by you.Diesel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Friday, excluding national holidays.
From 9 am to 6 pm, Monday to Friday.